Brought My GMC in for Airbag Recall. Airbag light is still on. No reset on light?

My Wife and I purchased a 2024 Acadia, back seat head rest were not functioning property, factory recall, After the 2nd visit, they got my wife in, we live in Plymouth, the loaner was a crew cab full bed 4x4 work truck, that my 5'4 wife who is 60 had a hard time getting in, they charged her for the fuel, didn't fix the phone charger, climate control, said it could be a week or a month until the parts came, They were rude when questioned about the fuel fee, or they SUV being sold with these known problems, I have been buying truck, cars , motorcycles and SUV's for more than 40 years. My first and last from Saures, be Warned, once you buy from them, be it a 20,000-dollar car or a 60 ,000-dollar SUV you are forgotten, they got their money.

This was my first time in the Sauers dealership. Using their online website I found something the wife was interested in, so we went to take a look (coming from another town). The staff was very accommodating and there is more that 1 "car guy" there and it was great as we could speak the same language, which thrilled me. Wife approved of the car, contingent on fixing a slight rattle - which they did immediately. Negotiating went smoothly and we left with a new vehicle. Even though it was late in the day, the team prepped the car and filled the gas tank. No haggle, no hassle. Beautiful facility and some real treasures in the show room to enjoy. I don't know why I never drove out to Sauers before this, but they will be at the top of my list going forward. Much appreciated. PS - I really appreciate that the owner is really picky about the level and quality of used vehicles he brings in.

Appreciate quick answers to all of my questions! Appreciate the awesome customer service by everyone! Esp George.

Very helpful , great place for doing business thanks again!! 😊😊😊2-purchase and won’t be the last ,

We have been long standing service customers and have gotten decent service from the department. They did strip the oil plug after an oil change and insisted they replace it free of charge. Overall, the prices for services, especially oil changes are pretty high and their sale specials on services are everyone else’s regular prices. We just purchased a budget friendly used car for our daughter and weren’t happy with the experience or the price we paid but we were desperate, as her car had bit the dust. We paid $1,000 over what the bank said the maximum value was worth and the initial price of the car was $1500 over the worth. The car seems to run okay in the one day we’ve had it, but when we test drove it, it was full of smaller problems. The dome light switch didn’t work, the wiper blades were shredded, the rear defrost wire was detached and hanging loose, and the automatic signal shut off is still broke. Also, the headlight on the driver’s side is full of water so we ordered new headlight housing for both sides. Even though the used cars are mostly sold As Is, it would seem to be a better business practice if they checked out each vehicle they sold if they’re going to ask for premium prices. We now have to pay extra for the car to be checked by an independent mechanic to be sure it’s in good running condition before we pass it to our daughter. That’s another expense. Also, the wait to purchase the car took 2 hours. I sat and waited for someone to bring me the papers; A process that should have only taken 30 minutes.

This is the forth truck I have bought at sauers not to mention three cars and look forward to working with them again

The staff and service i received was great including a driver sent to pick me up so I could pick up the suv I purchased. One complaint I have was GAP insurance was added to my contract without discussing it with me asking me if I wanted it. While it is good insurance the point is it was added to my purchase without discussion. Hence 3 stars.

Nice people. Great deal. (Used) car is everything I expected. Would highly recommend to others.

This is my 2nd purchase from them, friendly Sincere, and most affordable, like family. My 1st one was a Pontiac Grand AM. I was a lot past my warranty and had a problem with my engine, and Kim Sauer took care of it at no charge. That won't happen any where else, I got 10 years of great service from my Pontiac, 265 000 miles on it and ran terrific. I had a paint job on it and a couple high school kids bought it from me. I saw it around LaPorte for years later. My 2nd was on 7-23-2024 We purchased a 2025 Buick GX this week from Sauers and it's like talking to friends that I have known forever. No kidding very nice folks to deal with. They don't add on the extra fees that all the other dealers add on that can be as much as $2,500.00 all the dealers in NW Indiana do it except Sauers. Go visit them, and they will do their best to put you into a great car, and they service department is a great staff of trained technicians that will keep it running for years to come. Give them a visit. You won't regret it.

Thank you Ken and Kim for the quick help in getting a vehicle so that I can continue to help the residents of Center Township. We truly appreciate the quick, fast and great service that you provided in our purchase.

The staff at Saurers is the best. Quick and smooth transaction. Highly recommend you check them out.

Sauers was a fairly good dealership. I flew up to Indiana from out of state, they sent a really nice driver to pick me up, and then dropped me off at the dealership. As someone who has very little experience with snow, I loved it. I enjoyed driving in the snow and seeing it. The 2021 GMC Sierra 1500 I bought was in decent condition and while they would not come down the price for the heavy rust on the undercarriage for being a low mileage truck, I could understand. What I did not appreciate (and this is my fault) is that they left me with 1/10 tank of Def (mind you I had an 800-mile drive home), the check engine light came on immediately once I got on the road, and there was an awful rattle noise (that still exist) in the front driver dash that only appears once you get above 50MPH. Now, I know this dealership has driven the truck above 50MPH, so I know that it was known. I figured, with a 12-month bumper to bumper warranty, that would be covered.... I was wrong. So, I learned that if there is ANY issue with the truck, get it IN WRITING that it can be fixed at no cost as a local GM certified dealership before driving off the lot. I will give a shout out to my sales rep George. Super professional, nice, and very personable. I am just disappointed in the dealership as a whole to not at least make me aware that 1. these issues were not discussed prior to signage and 2. they did not fill of the def exhaust tank on a $50,000 vehicle.

If you are looking to purchase a new or used vehicle or even have your vehicle serviced, I would recommend Sauers Buick GMC in La Porte Indiana.

Sales staff were all very professional and great to work with. Ken, George & Robert - we appreciate you all working to make our buying experience a great one.